Question 1

What is Nanofika?

Accepted Answer

Nanofika is an AI-powered fashion aggregator. We don't sell products directly; instead, we curate and index inventory from the world's best streetwear and luxury retailers. Think of us as your intelligent search engine for fashion—helping you find the best pieces at the best prices across multiple stores in one place.

Question 2

Are the products authentic?

Accepted Answer

Yes. We only aggregate products from established, authorized retailers and reputable boutiques. We do not index marketplaces or unverified sellers. When you click through to a retailer, you are buying from a legitimate business with a track record of authenticity.

Question 3

How do I purchase an item?

Accepted Answer

When you find an item you like on Nanofika, simply click the "View at [Retailer]" button. You will be redirected to the retailer's website to complete your purchase directly with them.

Question 4

Do you ship internationally?

Accepted Answer

Most of our partner retailers ship worldwide. However, shipping policies vary by retailer. You can check the specific shipping options on the retailer's site before checking out.

Question 5

What is your return policy?

Accepted Answer

Since purchases are made directly with our partner retailers, their individual return policies apply. We recommend checking the retailer's return policy before making a purchase. Generally, most retailers offer a 14-30 day return window for unworn items.

Question 6

Why did the price change?

Accepted Answer

We update our prices frequently to reflect the current price at the retailer. However, during sales or high-traffic periods, prices can change rapidly. The final price is always the one displayed on the retailer's website at checkout.

Question 7

How can I contact customer support?

Accepted Answer

For questions about an order, shipping, or returns, please contact the retailer directly. For questions about the Nanofika platform itself, you can email us at info@nanofika.com.

Frequently Asked Questions