Important: Nanofika Does Not Process Returns
Nanofika is a product discovery and aggregator platform. We do not sell products, process orders, or handle returns or exchanges. All purchases are made directly with third-party retailers, and all return/exchange requests must be managed through those retailers.
Each retailer has their own return and exchange policies, timelines, and procedures. Please review the retailer's policy before making a purchase.
How Returns Work
1. Review Retailer's Return Policy
Before purchasing, check the retailer's return policy on their website. Return windows, conditions, and processes vary by retailer.
2. Contact Retailer Directly
If you need to return or exchange a product, contact the retailer's customer service team where you made the purchase. Provide your order number and reason for return.
3. Follow Retailer's Process
The retailer will provide return instructions, which may include:
- Return authorization number
- Return shipping label (if provided)
- Packing instructions
- Refund or exchange options
4. Ship Item Back
Pack the item securely with all original tags, packaging, and accessories. Ship it back to the retailer according to their instructions.
5. Receive Refund or Exchange
Once the retailer receives and processes your return, they will issue a refund or send the exchange item according to their policy.
General Retailer Return Policies
Return policies vary significantly by retailer. While we strive to partner with retailers that offer fair return policies, we cannot guarantee specific terms.
Common return windows range from 14 to 30 days. Most retailers require items to be:
- Unworn and unwashed
- In original packaging with tags attached
- Accompanied by a receipt or proof of purchase
Always check the retailer's current policy on their website before making a purchase.
Common Return Requirements
Most retailers require:
Item Condition
- Items must be unworn and unwashed
- Original tags must be attached
- Original packaging should be included
- No signs of wear, alterations, or damage
- No odors (smoke, perfume, etc.)
Non-Returnable Items
Many retailers do not accept returns on:
- Final sale / clearance items
- Limited edition or release products
- Underwear and swimwear (for hygiene reasons)
- Personalized or customized items
- Items marked "no returns"
Return Shipping
- Customers typically pay for return shipping unless item is defective
- Some retailers provide prepaid return labels
- International returns may have additional costs
- Items lost in return transit are customer's responsibility unless retailer provided label
Exchanges
Exchange policies vary by retailer:
- Some retailers offer direct exchanges for size or color
- Others require you to return the item and place a new order
- Exchange availability depends on stock availability
- Same return conditions apply (unworn, tags attached, etc.)
Contact the retailer's customer service to inquire about exchange options for your specific order.
Defective or Damaged Items
If you receive a defective or damaged item:
- Contact the retailer immediately (within 48-72 hours of delivery)
- Provide photos of the defect or damage
- Include your order number and product details
- Do not wear or use the damaged item
Most retailers will:
- Provide a prepaid return label
- Offer a full refund or replacement
- Cover return shipping costs
Refund Processing
Timeline
Refund processing times vary by retailer:
- Retailer receives return: 3-7 business days
- Return inspection: 1-5 business days
- Refund issued: 1-3 business days
- Refund appears in account: 3-10 business days (depends on payment provider)
Refund Method
- Most retailers refund to original payment method
- Some offer store credit as an option
- Store credit may be issued immediately upon return receipt
- Original shipping fees are typically non-refundable
International Returns
International returns may have additional considerations:
- Return shipping costs are typically higher
- Customs forms required for international returns
- Processing times may be longer
- Duties and taxes paid are usually non-refundable
- Some retailers have specific international return addresses
Nanofika's Role
As a product aggregator, Nanofika:
- Provides: Product discovery and links to retailers
- Does Not Provide: Return processing, refunds, exchanges, or customer service for purchases
- Cannot: Authorize returns, issue refunds, or mediate disputes between customers and retailers
For all return and exchange requests, you must contact the retailer where you made your purchase. We do not have access to your order information or the ability to process returns on behalf of retailers.
Tips for Successful Returns
- Save all original packaging and tags until you're sure you'll keep the item
- Try items on carefully to avoid damage or wear
- Document the condition of items upon arrival (photos)
- Initiate returns as soon as possible to stay within the return window
- Use trackable shipping when returning items
- Keep return tracking numbers and receipts
- Take photos of items before returning in case of disputes
- Read the retailer's full return policy before purchasing
Retailer Contact Information
For return and exchange requests, contact the retailer directly via their website or customer service channels.
Questions About This Policy?
If you have questions about how returns work on Nanofika or need help finding a retailer's return policy:
Email: info@nanofika.com
For specific return requests or order issues, please contact the retailer directly as we cannot process returns or exchanges.